YOUR LOCAL STIHL SHOP 

STIHL SHOP is doing our part to help contain COVID-19 to protect our Staff, Customers and the wider New Zealand community. 

Stores in Auckland remain closed but our online store is still open and taking orders for home delivery. Stores outside of Auckland are open with Level 2 measures in place. (more information below)

STORES OPERATING UNDER LEVEL 4

Our website carries the full range of STIHL tools and a huge range of accessories. Purchases through the website are available NOW for contactless Home Delivery ONLY

HOME DELIVERY: We are delivering during Alert Level 4. Your order will be delivered to your nominated address. The owners manual provided has clear assembly instructions. We also have a range of unboxing videos to help you assemble your product like a pro. Deliveries will be contactless.

CLICK & COLLECT: Not available at Level 4

Keeping You and our Team safe

The safety of our valued Customers and our Team is our number one priority. We have worked hard to ensure our processes for the safe handling and delivery of goods are second to none. 

Returning/Exchanging Items 

We have extended our returns period, any items purchased online after 15 August 2021 can be returned until 30 days after your local store is open again.  Unless your item is faulty, does not meet acceptable quality, or does not meet its description, your item must be returned unused and in the same condition that you received it (no fuel in tools). It must also be in the original packaging and you must present proof of purchase.

STORES OPERATING UNDER LEVEL 2

Your Local STIHL SHOP will be open with Level 2 measures in place. When coming to shop please remember to bring your face mask/covering, to maintain social distancing and don't forget to scan! Our website carries the full range of STIHL tools and a huge range of accessories. Purchases through the website are available for Home Delivery or Click & Collect from your local STIHL SHOP. When you buy online from the STIHL SHOP website the sale is made directly with your local store.

HOME DELIVERY: Your order will be delivered to your nominated address. The owners manual provided has clear assembly instructions. We also have a range of unboxing videos to help you assemble your product like a pro.

CLICK & COLLECT: Your selected STIHL SHOP will notify you when your online order is ready to be collected.

SERVICE WORK 

Workshope are open, please bring your tools in for our technicians to have a look at, no appointment necessary.

CONTACTING US

Please feel free to contact us as usual at customerservice@stihlshop.co.nz with any comments or questions. Our Customer Services team continue to be available.