Your store:
Kapiti store view
Your selected store is "STIHL SHOP Kapiti" if you wish to change it, please use the field below or select current location.
or
Compare
Compare Clear All
No products have been added to compare
 
Cart

STIHL WARRANTY & SERVICE ADVANTAGE

ABOUT THE STIHL WARRANTY

All STIHL tools purchased online come with the same product warranty as those bought in-store. For private, home, lifestyle block, or farming use, the warranty period is 2 years. Tools used by government and local authorities are covered for 1 year, while those used in forestry or professional settings have a 6-month warranty. STIHL polymer-bodied or decked lawnmowers used domestically carry a 10-year warranty on the polymer body (excluding associated parts), the handle, and the catcher. Accessories—including toys—spare parts, and cutting attachments are covered for 1 month. STIHL battery and electric products have a 2-year warranty, as do STIHL 4-Mix engines.

Double your STIHL petrol tool warranty by adding 1L of STIHL HP Ultra Oil or purchasing MotoMix, and taking your tool to a STIHL SHOP for its post-purchase check and regular servicing. This boosts both warranty and performance.

 Private / Home /Lifestyle Block/ Farming Use  2 Years
 Government & Local Authority  1 Year
 Forestry/Professional Use  6 Months
STIHL Polymer Bodied/decked Lawnmowers/Domestic Use  10 Years on the polymer body (not associated parts) the handle and the catcher.
 Accessories (including Toys)/ Spare Parts/ Cutting Attachments  1 Month
 STIHL Battery and Electric Tools  2 Years
 STIHL 4-Mix  2 Years

Read the STIHL Warranty Policy

The warranty does not affect your rights under the Consumer Guarantees Act.

DOUBLE YOUR WARRANTY

You can double the warranty of your STIHL petrol tools purchased online by:

(1) Adding a bottle of STIHL HP Ultra Oil (minimum 1L) or STIHL Motomix to your cart when you make your purchase. You'll then be signed up to our STIHL Service Advantage programme, and

(2) Taking your STIHL tool into your local STIHL SHOP for its post purchase check, and then its ongoing regular service.

Doing these two things will not only double your warranty, but also increase the performance and longevity of your STIHL product. Note: STIHL MotoMix contains STIHL HP Ultra Oil. STIHL HP Ultra is our fully synthetic engine oil made in-house and is designed specifically for STIHL engines.

 

STIHL SERVICE ADVANTAGE

STIHL Service Advantage is a programme where you can extend the warranty of your STIHL 2 MIX, STIHL 4 MIX® and STIHL 2 Stroke petrol-fueled product, if you use STIHL HP Ultra Oil or STIHL MotoMix in your STIHL 2 MIX, STIHL 4 MIX® and STIHL 2 Stroke Petrol Machine, and get it serviced every year by your local STIHL SHOP. By joining the programme, you effectively double the warranty to 4 years on a STIHL 2 MIX, STIHL 4 MIX® and STIHL 2 Stroke petrol machine when you use it in a Domestic, Lifestyle Block, or Farming application.

Or to put it simply... Annual Service + STIHL HP Ultra Oil or STIHL MotoMix = STIHL Service Advantage.

 

FREQUENTLY ASKED QUESTIONS ABOUT SERVICING

How often should I bring my machine in to be serviced?

As a minimum, we recommend at least one service per year for domestic tools. If your STIHL machine is in heavy use, a service may be required more frequently.

How much does a service cost?

Service costs may very between stores. We recommend contacting your local STIHL SHOP directly to learn about their pricing.

Does my machine have to be a STIHL?

No — Our stores are happy to service and repair all major brands of Outdoor Power Equipment.

How long will the service take?

This will likely depend on the seasonal demand of the workshop. If it is post purchase check of your STIHL machine, we aim to have it completed within 1 working day, however this cannot always be guaranteed. For an up to date estimate, please contact your STIHL SHOP directly.

How much does a repair cost?

This is dependant on the cost of parts and labour required to fix your machine. Your STIHL SHOP will provide an estimated cost. Note: Most stores require a minimum charge for disassembling and diagnosing the machine.

Compare ()

Compare
Contact us