FREQUENTLY ASKED QUESTIONS (FAQ)

Q1: What types of products does STIHL Outlet offer?
A: STIHL Outlet offers a wide range of outdoor power equipment, including trimmers, blowers, and lawn mowers. New products are added regularly, so it's worth checking back from time to time.

Q2: How can I find the right product for my needs?
A: Our website features detailed product descriptions and specifications to help you choose the right equipment. Our in-store retail staff are also experts in the products they sell and can offer detailed advice.

Q3: Are STIHL products available for purchase online?
A: Yes, you can purchase STIHL products directly from our website. We offer secure online payment options and fast shipping to ensure you receive your order promptly.

Q4: What is the warranty policy for STIHL products?
A: STIHL products, including those in the Outlet Store, come with a STIHL warranty that covers defects in materials and workmanship. The warranty period varies by usage type, so please refer to our detailed information on warranty and service advantage.

Q5: How can I get my STIHL equipment serviced?
A: All the STIHL SHOP stores have service centres with trained technicians. You can find the nearest store using our store locator tool or contact our customer service team for assistance.

Q7: What should I do if I have a problem with my order?
A: If you encounter any issues with your order, please contact our customer service team immediately. We are committed to resolving any problems quickly and efficiently.

Q8: Can I return a product if I'm not satisfied?
A: Yes, we have a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 14 days for a full refund or exchange, provided the product is in its original condition.