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On-Going Technical Support
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SERVICE AND REPAIRS

AT STIHL SHOP WE ARE PROUD TO PROVIDE ON-GOING TECHNICAL SUPPORT FOR YOUR TOOLS

Not only do we service and repair the machines we sell in store and online—We look after all other major brands of Outdoor Power Equipment. Through our network of factory-trained and certified STIHL technicians, your gear will be in the best hands possible.

Whether it’s a two-stroke, four-stroke, electric or battery powered machine, our technicians have the know-how to keep your equipment in top condition. STIHL SHOP have fully equipped Service Centres with the latest diagnostic tools to keep your machine running as it should. We're happy to help with the following:

1. First Free Service for your STIHL machine

2. All Outdoor Power Equipment service and repairs

3. Chain and blade sharpening

4. Providing genuine STIHL parts, and more.

SERVICE YOUR STIHL TOOL AT HOME

STIHL Tools are built to last and with good maintenance you can extend the life even further and ensure good performance and safe operation. With our range of service kits you can do the key maintenance at home.

Each kit contains an air filter, spark plug and fuel filter with the periodic replacement of these parts, you will get the most out of your STIHL tool for a long time. We also have short videos that explain step by step how to replace each item.

STIHL Service Kits.

MINIMUM 10 YEARS SPARE PARTS

You will not regret equipping yourself with STIHL tools. We keep spare parts for a minimum of 10 years, after a product has become obsolete. It is our commitment to you, to ensure you can use your tool for many years. Buying a STIHL is a great long term investment.

Original spare parts can be identified by the STIHL logo or the stylised "S" parts symbol.

THE STIHL SERVICE ADVANTAGE

The STIHL Service Advantage programme is where you can extend the warranty of your STIHL petrol-fuelled product by using STIHL HP Ultra Oil and getting your machine serviced annually by STIHL SHOP. By joining the program, you can effectively double the warranty to 4 years on your STIHL machine when you use it in a Domestic, Lifestyle Block, or Farming application. Or to put it simply: Annual Service + STIHL Ultra Oil = STIHL Service Advantage.

Click here to learn more about the STIHL SERVICE ADVANTAGE.

HERE'S WHAT ELSE YOU CAN DO

There are also some other simple steps you can take to improve the longevity of your machine in between routine servicing dates. Here is some useful advice from our technicians:

1. Regularly blow out and clean your machine's air filter

2. Keep your fuel tank clear from debris

3. After each use, clean the entire machine from dirt

4. Do not attempt to modify your machine

5. Do not leave fuel in your tank for longer than 1 month (unless using STIHL Motomix). If you are mixing fuel, ensure the correct 1:50 ratio is used.

STIHL COURTESY PROGRAMME*

Even the best Gardening Power Tools need servicing. When you bring in your Chainsaw, Hedge Trimmer, Line Trimmer, Lawnmower or Blower to your local STIHL SHOP to be serviced, we can offer you a Battery powered courtesy product to keep you going - just like when you take your car in for a service.

*At participating retailers. Subject to product availability.

FREQUENTLY ASKED QUESTIONS ABOUT SERVICING

How often should I bring my machine in to be serviced?

As a minimum, we recommend at least one service per year for domestic tools. If your STIHL machine is in heavy use, a service may be required more frequently.

How much does a service cost?

Service costs may very between stores. We recommend contacting your local STIHL SHOP directly to learn about their pricing.

Does my machine have to be a STIHL?

No — Our stores are happy to service and repair all major brands of Outdoor Power Equipment.

How long will the service take?

This will likely depend on the seasonal demand of the workshop. If it is the first free service of your STIHL machine, we aim to have it completed within 1 working day, however this cannot always be guaranteed. For an up to date estimate, please contact your STIHL SHOP directly.

How much does a repair cost?

This is dependant on the cost of parts and labour required to fix your machine. Your STIHL SHOP will provide an estimated cost. Note: Most stores require a minimum charge for disassembling and diagnosing the machine.